Bills will be mailed out by the Commission the first of each month, and payment must be received by the Commission by the 10th of the month. Payments not received by the 10th of the month shall be subject to a 10% late payment charge.
The failure to receive a bill in the mail does not relieve the customer of his/her obligation to pay, and to pay on time. A customer not receiving a bill during the first week of any month should notify the Commission business office.
Any customer whose bill remains unpaid after the 12th of the month shall be sent a cut-off notice, which will state the date after which service will be terminated if payment is not received. If the service is disconnected, the applicable service charges and/or reconnection fees will apply.
Payment may be made by means of a first-party check made payable to the Commission for the exact amount of the bill. If the check is returned by the bank due to insufficient funds the customer will be sent a notice stating the date after which service will be terminated if payment is not received. Repayment for the amount of the check along with a $50.00 processing fee must be made in cash. If the service is disconnected, the applicable service charges and/or reconnection fees will apply. If a customer develops a history of returned checks, he/she may be placed on a "cash-only" basis by the Commission and future checks will not be accepted as payment of bills.
No two-party checks will be accepted by the Commission, except for state and federal government checks which may be cashed upon the discretion of the Commission after proper identification is provided by the customer.
The property owner shall be responsible for payment of any bill. In the event a renter leaves without paying a bill then the owner of the property itself shall be ultimately responsible for the bill (Ordinance 12-2003).
Grayson Utilities Commission is an equal opportunity provider and employer