Frequently Asked Questions - Billing

Where do I pay my utility bill?
Why do I have to pay a deposit before service can be turned on?
When will the deposit be refunded back to me?
Why is my water bill higher/less than my neighbors?
My water bill is too high!
How can I request an adjustment on my bill?
I paid my trash bill but my trash wasn't picked up today?

 
 Fees & Rates
 
Answers

Payments
Water bills, or combined bills for water and other services, can be paid either by stopping by the William J Lewis Utility Maintenance Building located at 671 South State Highway 7, convenient drive-thru option with night drop available in drive-thru, ACH automatic withdrawal from checking account (preferred method, free of charge), pay online or in office with credit/debit card ($1.50 convenience fee applies) or by mailing to the address listed on the Billing page.

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Deposit
The utility account requires a deposit by City Ordinance Number 12-2003. This deposit has to be paid in advance and cannot be billed on the account. The deposit is also applied to the account upon your final bill on that account. Regardless of whether you have an existing account, the Commission requires a separate deposit on each account.

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Deposit Refund
Deposits will be refunded to any person or entity having paid a deposit on or after July 22, 2003—the adoption date of Ordinance 12-2003—who is in good standing with the Utility Commission on all monthly bills. To be in good standing the account holder must have had no late payments for twenty-four consecutive months. The refund will be done without accumulated interest.

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Bill Comparison
Utility bills vary from house to house. Comparisons cannot necessarily be made unless you take several factors into consideration. If you feel that there may be a potential problem with your billing for a particular month, please feel free to contact the billing department. The utility billing employees are your best comparison tool because they have experience in determining factors that may be involved with your concerns.

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High Water Bill
Often times when customers see their water bills progressively get higher they often blame other possibilities and the bill continues to get higher. Customers with high bills are encouraged to locate and correct leaks promptly.

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Bill Adjustments
It is the policy of the Grayson Utility Commission to grant a sewer adjustment, one time per calendar year, for filling a swimming pool. The adjustment will be based on the gallons of water required to fill the customers swimming pool. To request an adjustment, print the Swimming Pool Adjustment Form 2005-D, fill it out and bring to the office. For a more detailed description of our adjustment policies, visit the Water & Sewer Adjustments page.

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Trash Collection
The Utilities Commission does not collect solid waste. The Commission only takes care of billing for this service. For all questions concerning Garbage/Solid Waste, please contact Grayson Sanitation at (606)474-5850.

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 We now accept Visa, MasterCard and Discover!

ACH Automatic Withdrawal from checking account at NO CHARGE.