Grayson Utilities has added to our website the option to get your account balance online now. Either go to the "Pay My Bill" page at the left or click on any of the emblems on any of the pages. You must enter your account number as it appears on your utility bill (ex. xx-xxxx-xx), click on the "click to locate account information" button and follow directions from there. All credit/debit card payments made before midnight will post on the next business day.
If your water service has been TERMINATED - DO NOT pay online; CALL our office at 606-474-7569 between 8:00 a.m. - 4:00 p.m. Monday - Friday to make the payment and notify staff that water service is off due to non-payment.
ACH (Automatic Withdrawal from checking) now available at NO CHARGE to the customer.
Changes to Kentucky's Call-Before-You-Dig Law 2018
NOTICE TO CUSTOMERS
NEW PROVISIONS RELATED TO THE
Because you receive natural gas service, you likely have underground natural gas lines at your place of residence or business. Damage to natural gas lines from excavation work can lead to explosion or fire and can cause property damage, serious injuries or death.
Beginning July 14, 2018, the Kentucky Public Service Commission ("PSC") began investigating instances of excavation damage to underground natural gas pipelines to determine whether the pipeline was properly located prior to excavation. Under changes to the Underground Facility Damage Prevention Act of 1994 (the "Act"), which took effect on July 14, 2018, the PSC will have the authority to levy fines for failing to comply with the requirements of the Kentucky statute related to protection of underground utilities.
Key requirements of the Act (KRS 367.4917) include:
- Excavators, including property owners working on their own property, must call the 811 one-call center at least two working days prior to the start of excavation. IF YOU FAIL TO CALL 811 AND THEN DAMAGE A NATURAL GAS LINE, YOU WILL BE SUBJECT TO A PENALTY.
- The requirement to call 811 applies to all work on private property if it occurs within a utility easement or uses mechanized equipment.
- Natural gas operators must mark the facilities within two working days of receiving the request.
- Penalties for violating the statute are up to $1,250 for the first violation, $2,000 for a second violation, and $4,000 for subsequent violations.
CALL 811 BEFORE YOU DIG AND MAKE SURE THAT ANYONE DOING EXCAVATION ON YOUR BEHALF CALLS 811 TWO WORKING DAYS BEFORE THEY START.
Utility Commission Meeting
The Grayson Utilities Commission will hold there monthly meetings the last Friday of each month at the Utility Maintenance Building Conference room. If you have an issue that needs to be brought up at the meeting, please call Gerald W. Haney, Utilities Superintendent at 606-474-7569 ext. 224 or Dinah Gilliam, bookkeeper, at 606-474-7569 ext. 228.
The Grayson Utilities Commission will be closed on the following holidays for 2022:
New Years - January 1, 2022
Martin Luther King Jr. Day - January 17, 2022
Good Friday - April 15, 2022
Memorial Day - May 30, 2022
Independence Day - July 4, 2022
Labor Day - September 5, 2022
Veterans Day - November 11, 2022
Thanksgiving - November 23, 2022 (Close at 12:00 pm), Closed Thanksgiving Day and Day After - November 24 & 25, 2022
Christmas - December 22, 2022 (Close at 12:00 pm), Closed December 23 & 26, 2022
New Years - January 2, 2023
Educating Young People About Water
Tally Harris (Water Treatment Plant Head Operator) and Gerald Haney (Utilities Superintendent) speaking to the 8th grade science classes of Mrs. Alexander and Mrs. Tiller at East Carter Middle School, September 2014. They performed a demonstration on basic water filtration, as well as discussed the many aspects and benefits of safe drinking water.