Welcome to the City of Grayson Utilities Commission web site.

Here you will find information on the services offered by the Utilities Commission, our billing policies, answers to frequently asked questions, and important announcements (i.e. boil water advisories).

The site also provides easy access to printable forms (i.e. new service form, bill adjustment form) and our annual water quality reports. These forms and reports can be found by choosing a service from the appropriate link on the Services page.

                                                                                                                                           


SEE WHAT'S NEW 

 

 

Payment Options

During the current Coronavirus pandemic, check and cash payments can still be made through the drive thru at our office. We encourage other options of payment, such as ACH, online (credit card), or using your bank's online bill pay service, as well as via mail, night drop and telephone (credit card).

To sign up for ACH, there is a form on the back of the bill or on our website www.graysonutilites.com. There is a fillable form on the website, that can be e-mailed to us or printed and dropped at the window or in the drop box. There is NO fee for ACH.

There is a link on our App to pay by credit card. This is also available on our website. There is a $1.50 convenience fee for all credit card payments up to $999.99.  Any credit card payments $1000.00 or over will need to be called in and there will be an increased fee according to amount of payment.  Most banks offer a bill pay service online.

If there are any questions feel free to call our office at 474-7569 option 3 for customer service.

GET THE NEW GRAYSON UTILITIES COMMISSION ADVISORY APP

To communicate more effectively and become more transparent with our customers/citizens, Grayson Utilities Commission has invested in designing and building our very own Advisory App and has connected wtih the Play & Apple Stores.  Our plans are to utilize this App to better communicate information to you, our customer.


A few examples of the types of advisories we may be sending out are as follows:
 
  • Construction Activities
  • Maintenance Activities
  • Boil Water Advisories
  • Detours
  • Community Events
  • Provide Educational Information
  • Staff Recognition
  • Consumer Confidence Reports
  • Board Meeting Reminders
 
  • Payment Reminders
  • Connection to On-line Bill Pay
  • Connect to Customer Service email
  • Provide Contact Information for key staff members
  • Anything that would typically be advertised in the newspaper
  • Miscellaneous information, i.e. change in schedules

To install the App, you DO NOT need to contact us, or complete a profile that includes any personal information.  Merely do the following:

  • Click on the Play or Apple Stores
    • Then, type Grayson Utilities Commission Advisory or GUC Advisory,
    • Then, click on the App,
    • Then, click install,
    • You are COMPLETE, you will now receive Alerts/Notifications
    • Alerts will be silent,
    • Notifications are for emergencies and will ding or vibrate
    • You can also pay your bill from this App.

Please consider trying it out.  This is a FREE download.  It could be very helpful to you, your family and friends.  You can delete it at any time and we welcome your feedback.

_____________________________________________________

 Advisories

 

 There is a Boil Water Advisory in effect as of 10/8/21 for Townsend Ave, KY Ave and Kristy Drive.

 Please go to your App store on your smart phone and download the GUC Advisory App.  Its free and will up date you on boil water advisories happening in your neighboorhood.

If you have questions about an advisory, please call the Utility Office at 474-7569 (before 4:00pm on weekdays) or the Grayson Water Treatment Plant at 474-5731 (after 4:00pm and during weekends). 

 

*Only active advisories are shown. If you were previously under an advisory and it's no longer posted, it has been lifted.

Announcements

__________________________________________

Grayson Utilities has added to our website the option to get your account balance online now.  Either go to the "Pay My Bill" page at the left or click on any of the   emblems on any of the pages.  You must enter your account number as it appears on your utility bill (ex. xx-xxxx-xx), click on the "click to locate account information" button and follow directions from there.  All credit/debit card payments made before midnight will post on the next business day. 

TERMINATION

If your water service has been TERMINATED - DO NOT pay online; CALL our office at 606-474-7569 between 8:00 a.m. - 4:00 p.m. Monday - Friday to make the payment and notify staff that water service is off due to non-payment.

ACH (Automatic Withdrawal from checking) now available at NO CHARGE to the customer.   

 

_____________________________________________________________________________

Changes to Kentucky's Call-Before-You-Dig Law 2018

NOTICE TO CUSTOMERS

NEW PROVISIONS RELATED TO THE

CALL-BEFORE-YOU-DIG REQUIREMENT

Because you receive natural gas service, you likely have underground natural gas lines at your place of residence or business.  Damage to natural gas lines from excavation work can lead to explosion or fire and can cause property damage, serious injuries or death.

Beginning July 14, 2018, the Kentucky Public Service Commission ("PSC")  began investigating instances of excavation damage to underground natural gas pipelines to determine whether the pipeline was properly located prior to excavation.  Under changes to the Underground Facility Damage Prevention Act of 1994 (the "Act"), which took effect on July 14, 2018, the PSC will have the authority to levy fines for failing to comply with the requirements of the Kentucky statute related to protection of underground utilities.

Key requirements of the Act (KRS 367.4917) include:

  • Excavators, including property owners working on their own property, must call the 811 one-call center at least two working days prior to the start of excavation.  IF YOU FAIL TO CALL 811 AND THEN DAMAGE A NATURAL GAS LINE, YOU WILL BE SUBJECT TO A PENALTY.
  • The requirement to call 811 applies to all work on private property if it occurs within a utility easement or uses mechanized equipment.
  • Natural gas operators must mark the facilities within two working days of receiving the request.
  • Penalties for violating the statute are up to $1,250 for the first violation, $2,000 for a second violation, and $4,000 for subsequent violations.

    CALL 811 BEFORE YOU DIG AND MAKE SURE THAT ANYONE DOING EXCAVATION ON YOUR BEHALF CALLS 811 TWO WORKING DAYS BEFORE THEY START.

______________________________________________________________________________

Utility Commission Meeting

The Grayson Utilities Commission will hold there monthly meetings the last Friday of each month at the Utility Maintenance Building Conference room.  If you have an issue that needs to be brought up at the meeting, please call Gerald W. Haney, Utilities Superintendent at 606-474-7569 ext. 224 or Dinah Gilliam, bookkeeper, at 606-474-7569 ext. 228. 

 

Holiday Closings

The Grayson Utilities Commission will be closed on the following holidays for 2020:

  • New Years - January 1, 2021
  • Martin Luther King Jr. Day - January 18, 2021
  • Good Friday - April 2, 2021
  • Memorial Day - May 31, 2021
  • Independence Day - July 5, 2021
  • Labor Day - September 6, 2021
  • Veterans Day - November 11, 2021
  • Thanksgiving - November 25, 2021 (Close at 12:00 pm), Closed Thanksgiving Day and Day After - November 25 & 26, 2021
  • Christmas - December 22, 2021 (Close at 12:00 pm), Closed December 23 & 24, 2021
  • New Years - Demember 31, 2022

Educating Young People About Water

     Tally Harris (Water Treatment Plant Head Operator) and Gerald Haney (Utilities Superintendent) speaking to the 8th grade science classes of Mrs. Alexander and Mrs. Tiller at East Carter Middle School, September 2014.  They performed a demonstration on basic water filtration, as well as discussed the many aspects and benefits of safe drinking water.

        

 

 

 



Employee * Check My E-mail


Grayson Utilities Commission is an equal opportunity provider and employer



 We now accept Visa, MasterCard, Discover and American Express!

ACH Automatic Withdrawal from checking account at NO CHARGE.